Novice: Requires knowledge of the user interface on single-user
computers.
This article applies only to a Microsoft Access database (.mdb).
MORE INFORMATION
Troubleshooting and Preventing Database Corruption
The following Knowledge Base article provides the troubleshooting
steps that Support Professionals follow when they try to recover a corrupted
database.
For additional information about troubleshooting and
repairing an Access database, click the article number below to view the
article in the Microsoft Knowledge Base:
283849 ACC2002: How to Troubleshoot and Repair a Damaged Access 2002 Database
The following Knowledge Base article provides
information about preventing corruption in Microsoft Jet 4.0 databases.
For additional information about minimizing
database corruption, click the article number below to view the article in the
Microsoft Knowledge Base:
303528 HOW TO: Keep a Jet 4.0 Database in Top Working Condition
Additional Troubleshooting Resources
The following Knowledge Base articles may be of additional
assistance to you in troubleshooting problematic database files.
For additional information about
troubleshooting fatal errors in Access 2002 on Windows 2000, click the article
number below to view the article in the Microsoft Knowledge Base:
294301 ACC2002: How to Troubleshoot Fatal System Errors in Access 2002 Running on Microsoft Windows 2000
For
additional information about troubleshooting fatal errors in Access 2002 on
Windows Millennium, click the article number below to view the article in the
Microsoft Knowledge Base:
284152 ACC2002: How to Troubleshoot Fatal System Errors in Access 2002 Running on Windows Millennium
For additional information about a corrupted project error
when attempting conversion, click the article number below to view the article
in the Microsoft Knowledge Base:
294755 ACC2002: Corrupted VBA Project Error When You Try to Convert a Database
Data Recovery
After completing the troubleshooting articles listed above, if
you are still unable to recover your database, your data may still be
recoverable. There are a number of third-party companies that specialize in
data recovery.
The following companies are known to specialize in
this area. You may be able to find additional companies that specialize in this
area by searching on the Internet.
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact
information.
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft makes no
warranty, implied or otherwise, regarding the performance or reliability of
these products.
Technical Support from Microsoft
Microsoft Support professionals can assist you in walking through
the steps included in the referenced articles. Although Support professionals
can assist you with troubleshooting in your database, Microsoft cannot
guarantee that an Access database can be recovered or that data can be
recovered during this process. Because a Support professional will be working
with your database, support of this nature is considered to be at an Advisory
Services level.
Contacting Advisory Services:
Cost: $210 per hour, minimum one hour, maximum 40
hours.
Phone incident: 800-936-5200 (all incidents must be submitted
by phone)
To process, $210 will be charged to your credit card. A
Microsoft Support professional will contact you within 24 hours to discuss the
work you want to have done. At that time, an evaluation will be made regarding
how many hours the project will take. If the project will take more than one
hour, additional work will be done on a contractual basis.