SMS: No Mouse or Keyboard Functionality When You Remotely Control an SMS Client (304588)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP3
This article was previously published under Q304588
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you establish a Systems Management Server (SMS) remote control session to a client computer, you may lost mouse and keyboard functionality, but you may still be able to view the remote desktop.

CAUSE

This problem can occur after the SMS client is removed. When this happens, the mouse and keyboard drivers for SMS remote control may not have been removed correctly. When the SMS client is then re-installed, the SMS remote control information that is left behind from the previous installation can prevent the proper re-installation of the drivers. This incomplete removal can happen during operating system upgrades or manual client removals.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this problem:
  1. Uninstall the SMS client by using the 20clicln.bat tool from the SMS support tools that you can obtain from the Microsoft Web site.
  2. After you remove the SMS client, use Registry Editor to delete the following registry key:

    HKEY_LOCAL_MACHINE\System\CUrrentControlSet\Services\Wuser32

  3. Reinstall the SMS client.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbenv KB304588
©2004 Microsoft Corporation. All rights reserved.