How to read error signature from application error reporting if Visio 2002 quits unexpectedly (304567)


The information in this article applies to:

  • Microsoft Visio 2002 Standard
  • Microsoft Visio 2002 Professional
This article was previously published under Q304567

SUMMARY

If Microsoft Visio experiences a serious error and quits, your computer records an error signature that describes the error that occurred. This article explains how to use these error signatures.

MORE INFORMATION

The error signature contains information, such as application name, error name, and module name, which Microsoft uses to further develop and improve Microsoft products.

If you have an Internet connection, you can send this information directly to Microsoft by using the Office Application Error Reporting tool. If you choose to report this information, the tool checks to see whether a solution to the problem is available, and if so, sends that information to you.

If you choose not to use the Office Application Error Reporting tool, you can use the information in the error signature to search the Microsoft Knowledge Base directly.

To find the error signature on your computer after a program stops responding, use the appropriate method for your operating system.

Microsoft Windows 2000

The Event Viewer contains the error signature. To use the Event Viewer, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Administrative Tools, and then double-click Event Viewer.
  3. In Event Viewer, click the Application Log icon on the Tree tab.
  4. To view the log, double-click any entry in the right pane where the Source column displays Microsoft Office 10. For additional information about how to use Event Viewer, click Help on the Action menu.

Microsoft Windows NT 4.0 Service Pack 6 (SP6)

  1. Click Start, point to Programs, point to Administrative Tools (Common), and then click Event Viewer.
  2. In Event Viewer, click Application on the Log menu to view events for applications. For additional information about how to use Event Viewer, click Help on the Action menu.

Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)

The error signature is listed on the affected program's Help menu.
  1. On the Help menu, click About Microsoft Program name.
  2. Click System Info, and then double-click Office 10 Applications in the folder tree.
  3. Click the Office Event/Application Fault folder.

    The error log is displayed in the right pane.
You can also read this information in the DW.log file located in the Application Data folder.

REFERENCES

For more information about the Microsoft policy on data collection, please browse to the following Microsoft Web site:

http://watson.microsoft.com/dw/dcp.asp


This policy provides additional information about Application Error Reporting objectives, what types of data are collected and not collected, and what Microsoft does with the collected data.

For additional information about our Privacy Policy in Application Error Reporting, click the following article number to view the article in the Microsoft Knowledge Base:

283768 Description of the end user privacy policy in application error reporting when you are using Office

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbReport kbhowto kbinfo KB304567
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