You receive a GPF error when you start Office applications on HP Pavilion laptops (304555)


The information in this article applies to:

  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
  • the operating system: Microsoft Windows Millennium Edition
This article was previously published under Q304555

SYMPTOMS

When you start Microsoft PowerPoint or Microsoft Publisher on one of the following Hewlett-Packard (HP) laptops
  • HP Pavilion n5470
  • HP Pavilion n5430
  • HP Pavilion xh485
  • HP Pavilion xh455
you receive a series of error messages that can include any of the following:
  • Blue screen error: OE:016F:BFF8E64B
  • msgsrv32 caused a segment not present fault in module Krnl386.exe at 0002:00002f8f
  • powerpoint executed an invalid instruction in module Gdi.exe at 0003:00002935
  • mdm mdm caused a general protection fault in module User.exe at 0003:000055ref
  • PowerPoint executed an invalid instruction in module Krnl386.exe

CAUSE

These error messages occur under Microsoft Windows Millennium Edition (Me), because of a conflict between PowerPoint (or Publisher) and the Trident CyberBlade XP (69) graphics controller. This graphics controller is used on several Hewlett-Packard laptops.

To determine if your system uses this graphics controller, follow these steps:
  1. Right-click a blank area of your desktop, and then click Settings on the shortcut menu.
  2. On the Settings tab, click Advanced.
  3. Click the Adapter tab.
  4. Verify whether the adapter is Trident CyberBlade XP (69).

RESOLUTION

To resolve this issue, obtain an updated video driver from Trident Cyberblade. To download the appropriate video driver for your notebook, visit one of the following Web sites:

http://www.video-drivers.com/companies/1072.htm?acd=3&rvd=5&thx=9&bng=7&o=4

http://www.video-drivers.com/companies/1072.htm

Temporary Workarounds

To temporarily work around this problem, use any of the following methods.

Method 1: Run Windows Me in VGA Mode

Use the System Configuration utility to set the display driver in Windows to use VGA resolution and color settings. To do this, follow these steps:
  1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Configuration.
  2. Click Advanced.
  3. Click to select VGA 640x480x16.
  4. Quit the System Configuation utility.
  5. Restart Windows.

Method 2: Use a Version of PowerPoint Earlier Than PowerPoint 2002

Because this behavior does not occur with earlier versions of PowerPoint, use Microsoft PowerPoint 2000 or earlier until a solution is available.

Method 3: Use a Different Computer

Because this problem only occurs with a few models of computers, use a different model of computer that does not use the Trident CyberBlade XP (69) graphics controller.

MORE INFORMATION

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbstartprogram kbtshoot kberrmsg kbprb KB304555
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