IntelliType Pro 2.1: "Missing Shortcut" Dialog Box Appears When You Attempt to Start Microsoft Keyboard Program (304368)

SYMPTOMS

After you install Microsoft IntelliType Pro version 2.1, one of the following symptoms may occur:

When you double-click the Microsoft Keyboard desktop shortcut, you may receive a Missing Shortcut dialog box, which states that the Control.exe file cannot be found.

-or-
When you click Start, click Programs, and then click Microsoft Keyboard, you may receive a Problem with Shortcut dialog box, which gives you the options to Fix It, Delete It, or Cancel.

CAUSE

This behavior can occur if both of the following conditions are true:

You have upgraded your system to Microsoft Windows XP.

-and-
You have run the Repair feature for Microsoft IntelliType Pro version 2.1.

RESOLUTION

To resolve this issue, use one of the following methods as appropriate to your circumstances:

If you receive the first error message, uninstall the IntelliType Pro software, and then reinstall it.
If you receive the second error message, click Fix It, and then follow the instructions. If selecting Fix It does not help, uninstall and then reinstall the IntelliType Pro software.

MORE INFORMATION

To uninstall and reinstall the IntelliType Pro software, follow these steps.

Uninstall IntelliType Pro

Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
On the Install/Uninstall tab, double-click Microsoft IntelliType Pro 2.1.
Follow the instructions.

Reinstall IntelliType Pro

Insert the IntelliType Pro CD-ROM into your computer's CD-ROM or DVD-ROM drive, and then follow the instructions for the installation.

If the Setup program does not start automatically, follow these steps:

Click Start, and then click Run.
In the Open box, type the following
D:\setup.exe
where D is the letter of your computer's CD-ROM or DVD-ROM drive.
Click OK, and then follow the instructions.