Cannot Run Active Compass with a New MMS Installation (304039)


The information in this article applies to:

  • Microsoft Metadirectory Services 2.2 SP1
This article was previously published under Q304039

SYMPTOMS

After you install Microsoft Metadirectory Services (MMS) version 2.2 Service Pack 1 (SP1) as a new installation (not an upgrade), you can connect to the MMS server through a Web browser by using either of the following commands.

MMS Is Configured to Use the Default HTTP Port 80

http://your MMS server name

MMS Is Configured to Use the Non-Default HTTP Port XX

http://your MMS server name:XX

where XX is the port number where the HTTP service is configured in MMS.

Although you can connect to the default MMS Web page, when you click Active Compass to log on with Active Compass, the Web page closes unexpectedly. The following eventID 4097 entry appears in the Application logs:
The application, iexplore.exe, generated an application error The error occurred on date @ time The exception generated was c0000005 at address 01B3C273 (nosymbols)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

As an alternative to using Active Compass, you may use the MMS Compass utility or the Remote Administration mode of Microsoft Terminal Services for Windows 2000.

For additional information about how to install the Compass client, click the article number below to view the article in the Microsoft Knowledge Base:

246878 How to Configure a Compass Client to Log On to an MMS Server

The problem that is described in this article does not occur with MMS servers that were upgraded to MMS 2.2 SP1.

As an alternative to using the MMS Compass client, you can use Active Compass to connect to an MMS server for administrative or access purposes. Active Compass allows users to log on to the MMS server through the HTTP port and does not require that the Compass client be installed on the client computer.
Modification Type:MajorLast Reviewed:10/2/2003
Keywords:kbbug kbenv kberrmsg KB304039
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