OL2001: Forwarded Messages Do Not Contain the SMTP E-mail Address (304027)


The information in this article applies to:

  • Microsoft Outlook 2001 for Mac
This article was previously published under Q304027

SYMPTOMS

When you use Outlook 2001 for Mac to forward an e-mail message, the Simple Mail Transfer Protocol (SMTP) address of the original sender is not retained. Only the friendly name is retained.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Time   Size       File name     
   --------------------------------------------
   04-Feb-2003    17:52  828,800    Qfe7749.bin

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When you receive the original message, the SMTP address may appear in the message header in the following form:

E-mail Name[E-mail Name@ProviderName]

For example:

John Smith [JohnSmi@MyIsp.Com]

When you forward the message, the address information in the message may appear like the following example:

From: John Smith

Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix KB304027
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