OL2000: Duplicates of Outlook Today and the Folder List Appear in Outlook (303931)
The information in this article applies to:
- Microsoft Outlook 2000
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98
This article was previously published under Q303931 SYMPTOMS
When you view Outlook Today and the folder list, you may see duplicates of both Outlook Today and the folder list. The duplicate folder list looks exactly like the current folder list, and changing one of the folder lists produces the same change in the other folder list.
CAUSE
This behavior can occur if the mail profile for Outlook is corrupted.
RESOLUTION
To resolve this behavior in Outlook 2000 Internet Only mode, run the a/cleanprofile command:
- Quit Outlook.
- Click Start, and then click Run.
- In the Open box, type the following (with the quotation marks), and then click OK: "c:\program files\microsoft office\office\outlook.exe" a/cleanprofile
To resolve this behavior in Outlook 2000 Corporate or Workgroup mode, build a new profile:
- Click Start, point to Settings, and then click Control Panel.
- Double-click either the Mail or the Mail and Fax icon.
- Click Show Profiles.
- In the Mail and Fax dialog box, click Add.
- Follow the instructions in the Inbox Setup Wizard.
| Modification Type: | Minor | Last Reviewed: | 12/21/2004 |
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| Keywords: | kbprb kbui KB303931 |
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