Messages Are Truncated or Do Not Completely Synchronize (303895)
The information in this article applies to:
- Microsoft ActiveSync 3.6
- Microsoft ActiveSync 3.5
- Microsoft ActiveSync 3.1
- Microsoft ActiveSync 3.0
- Microsoft Windows Pocket PC with Windows CE 3.0
This article was previously published under Q303895 SYMPTOMS When you are synchronizing long e-mail messages through
ActiveSync to a Pocket PC Device, messages with Microsoft Word file attachments
that contain embedded tables may not synchronize. When this occurs, ActiveSync
may stop responding (hang), the message may be truncated, or an unresolved item
may remain in ActiveSync. If you try to synchronize the attachment by using a
file synchronization, ActiveSync may stop responding (hang), or an unresolved
item may remain in ActiveSync. RESOLUTION To resolve this issue:
- In Windows Explorer, open the drive
letter:\Program Files\Common Files\Microsoft Shared\TextConv
folder, where drive letter is the drive on which you
installed Microsoft Office or Microsoft Outlook.
- Press and hold the CTRL key down while you click the
Msconv97.dll and Mswrd832.cnv files.
- Release CTRL, and then click Copy on the Edit menu.
- View and then click the Program Files\Microsoft ActiveSync
folder. Note that the ActiveSync folder may in a different location.
- On the Edit menu, click Paste, and then click Yes to All.
MORE INFORMATION This is a known issue with the text converters that are
included with ActiveSync versions 3.0, 3.1 and 3.5.
The ActiveSync
folder must contain the Msconv97.dll and Mswrd832.cnv files with a date of
09-Nov-00 or later. You must have Microsoft Office 2000 or Microsoft Office XP
installed on your computer. This is not an issue on a computer that was
upgraded to Microsoft Windows XP, because Windows XP Setup notes the presence
of the ActiveSync folder, and replaces the files with a current version.
Modification Type: | Minor | Last Reviewed: | 8/18/2005 |
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Keywords: | kbenv kbprb kbui KB303895 |
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