Directory synchronization from Exchange 2000 or Exchange 2003 to Novell GroupWise synchronizes zero entries (303861)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server
This article was previously published under Q303861

SYMPTOMS

When you are attempting to synchronize directories (dirsync) between Microsoft Exchange 2000 Server or between Microsoft Exchange Server 2003 and Novell GroupWise, directory entries from GroupWise to Exchange Server appear, but the entries from Exchange Server to GroupWise may not appear.

With advanced logging enabled, the following error may be logged in the logs that are located in the Exchsrvr\Conndata\Logs folder:
2000/11/01 8:14:00- LME-GWISE-DXA(01f6) 3 60379:Directory Synchronization Import is complete. MS.DXAGWISE successfully imported 0 entries, and had problems importing 0 entries.

CAUSE

The Gwise recipient policy may not be enabled.

RESOLUTION

  1. Open Exchange System Manager, expand the Recipients container, and then expand Recipient Policies.
  2. In the right pane, right-click the Default Recipient Policy, and then click Properties.
  3. In the Recipient Policy dialog box, click the E-Mail Addresses (Policy) tab.
  4. Ensure that the Gwise policy is selected. If that policy is selected, there will be a check mark on the left side of the policy.
  5. Click Apply, and then click OK.
  6. Wait for the Recipient Update Services to generate and update the e-mail addresses for all of the users that the policy applies to, then wait for GroupWise directory synchronization to run at the next scheduled interval.
NOTE: To force GroupWise directory synchronization from Exchange 2000 to GroupWise, you can open the properties of the Connector for Novell GroupWise in Exchange System Manager, and click the Dirsync Options tab. In the Exchange to GroupWise directory synchronization box, click the Immediate full reload button.

STATUS

This behavior is by design.

MORE INFORMATION

Without the GroupWise recipients policy enabled, there are no accounts in Active Directory to synchronize to the GroupWise post office. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

295307 How to enable and increase logging for Microsoft Exchange Connectivity Controller Connectors

269040 How to use Lsadmin.exe on Exchange 2000 Server

To force the recipient policy to take affect as soon as possible, follow the instructions in the following Microsoft Knowledge Base article:

251943 Proxy addresses do not appear on mailboxes immediately

Modification Type:MinorLast Reviewed:11/10/2005
Keywords:kbprb KB303861
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