Cannot Send E-mail Messages from an MSN Mail Account After July 16, 2001 (303849)


The information in this article applies to:

  • Microsoft Outlook Express 5.02 for Macintosh
  • Microsoft Entourage X
  • Microsoft Entourage 2001 for Mac
This article was previously published under Q303849

SUMMARY

IMPORTANT: This article is for informational purposes only. The Microsoft Network (MSN) Internet access does not provide any technical support for Macintosh-related issues.

On July 16, 2001 the MSN Simple Mail Transfer Protocol (SMTP) servers will be upgraded to protect against unsolicited commercial e-mail messages, often referred to as "spam." These changes require that you modify your e-mail settings to continue sending e-mail messages by using your MSN account. Make the changes that are described in this article no later than July 16, 2001 to ensure outgoing mail access.

NOTE: If you do not make this change, as MSN deploys its new system, you will lose the ability to send e-mail messages.

MORE INFORMATION

If you want to use an MSN e-mail account on a Macintosh to send e-mail messages after July 16, 2001, you need to install the updated version of Outlook Express or the updates for Entourage, and update your settings. Outlook Express 5.0.3 is available at the following Microsoft Web site:

http://www.microsoft.com/mac/DOWNLOAD/OE/oe503.asp

The Entourage 2001 Hotmail update is available at the following Microsoft Web site:

http://www.microsoft.com/mac/DOWNLOAD/OFFICE2001/Hotmail_2001.asp

The Entourage 2001 Special Edition Hotmail update is available at the following Microsoft Web site:

http://www.microsoft.com/mac/DOWNLOAD/OFFICE2001/hotmail_2001se.asp

The Entourage X Hotmail update is available at the following Microsoft Web site:

http://www.microsoft.com/mac/download/officex/Hotmail_forX.asp

To update the SMTP server settings, perform these steps:
  1. Start the e-mail program, and then click Accounts on the Tools menu.
  2. In the Accounts dialog box, click your MSN account, and then click Edit.
  3. In the Edit Account dialog box, modify the Account ID to read the full address (i.e., in the form: someone@msn.com).
  4. Under Sending mail, type macsmtp.email.msn.com in the SMTP server entry box.
  5. Click Click here for advanced sending options.
  6. In the dialog box that is displayed, click to select the SMTP server requires authentication option check box, and then click Use same settings as incoming mail server.
  7. In the upper-left corner, click the Close box to close the Advanced Sending Options dialog box.
  8. Click OK to close the Edit Account dialog box, and then click the Close box to close the Accounts dialog box.

REFERENCES

For additional information about using MSN to connect from a Macintosh, click the article number below to view the article in the Microsoft Knowledge Base:

221462 How to Connect to MSN Using a Macintosh Computer

Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbinfo KB303849
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