Error Message During Logon Process After Undocking from a Station with a 1394 Device (303713)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

After you undock your laptop computer from a docking station, log off, and then log on to the computer again, you may receive the following error message on a blue screen:

Windows

An error has occurred. To continue:

Press Enter to return to Windows, or
Press CTRL+ALT+DEL to restart your computer. If you do this,
you will lose any unsaved information in all open applications.

Error: 0E : 0028 : F000E739

Press any key to continue

This problem occurs only if the docking station is equipped with an IEEE 1394 (High-Performance Serial Bus, or "FireWire") device.

CAUSE

Windows Millennium Edition (Me) implements Windows Management Instrumentation (WMI) support for IEEE 1394 devices. When you undock the computer, these devices are not deregistered from WMI. During the logon process, Wmiexe enumerates all of the registered components. Enumeration of a device that is no longer present causes the invalid page fault (0E) error message.

WORKAROUND

To work around this issue, shut down and restart the computer after undocking it if you want to log off and then log on to the computer again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about error messages on blue screens and page faults, click the article number below to view the article in the Microsoft Knowledge Base:

150314 What Are Fatal Exception Errors