OL2000: Fields Are Empty When You Set the Internet E-mail Service as User-Defined (303710)



The information in this article applies to:

  • Microsoft Outlook 2000

This article was previously published under Q303710

SYMPTOMS

If you use Outlook 2000 configured for either Internet Mail Only (IMO) mode or Corporate or Workgroup (CW) mode with the Internet E-mail service, the From, To, and cc fields are empty when you open a message whose character set is set as user-defined.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the <B>Time Zone</B> tab in the Date and Time tool in Control Panel.

Component:

+---------------------------+
| File name | Version |
+---------------------------+
| Outlmime.dll | 9.0.3161.0 |
+---------------------------+
| Pstprx32.dll | 9.0.5212.0 |
+---------------------------+

The Spanish-Language version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the <B>Time Zone</B> tab in the Date and Time tool in Control Panel.
   Date      Time   Version      Size       File Name
   ------------------------------------------------------------
   10/20/00  07:08  1.0.3.27        43,520  Bjablr32.dll
   06/14/00  12:12  3.2.0.27        61,952  Bjlog32.dll
   06/25/01  06:14  1.0.3.28        98,304  Bjsrch32.dll
   06/19/00  14:24  5.5.2652.65    717,584  Cdo.dll
   06/19/00  13:43  5.5.2652.65    809,744  Cdo.doll_0004
   06/25/01  06:15  9.0.0.4715     122,931  Contab32.dll_0002
   06/14/00  12:14  1.0.3.27       183,808  Emablt32.dll
   10/19/00  04:15  5.5.3142.0     154,112  Emasbpew.dll_0005
   06/25/00  06:15  5.5.3158.0     598,288  Emsmdb32.dll_0005
   06/25/01  06:15  5.5.3159.0     135,440  Emsui32.dll_0005
   06/02/00  05:45  9.0.0.4201      86,067  Envelope.dll
   06/25/01  06:15  5.5.3156.0     549,136  Exsec32.dll_0005
   04/05/00  14:02  9.0.0.4005     192,561  Mimedir.dll
   06/25/01  06:15  5.5.3157.0     796,672  Msmapi32.dll_0001
   06/25/01  06:15  5.5.3157.0     627,200  Msmapi32.dll_0002
   10/19/00  04:17  5.5.3138.0     602,384  Mspst32.dll_0004
   10/19/00  04:15  5.5.3138.0     528,656  Mspst32.dll_0005
   01/31/00  20:26  9.0.0.3731     196,661  Oladd.fae
   10/19/00  04:00                 488,513  Olexchng.aw
   10/19/00  04:00                  31,729  Olsec9.chm
   10/19/00  04:00                 184,883  Olxchng9.chm
   06/25/01  06:15  5.5.3153.0     458,240  Omi9.dll_0001
   08/02/01  11:12  5.5.3153.0     552,448  Omint.dll_0001
   06/06/01  12:05                 129,024  Out2ksec.mst
   06/25/01  06:15  8.30.3157.0    794,896  Outex.dll
   10/19/00  04:00               1,161,021  Outlhlp.aw_0001
   06/15/01  01:30  9.0.0.5414   5,328,946  Outllib.dll
   06/25/01  06:17  9.0.0.5414   1,765,426  Outllibr.dll
   11/08/01  02:43  9.0.5512.0     372,787  Pstprx32.dll_0002
   07/07/00  13:41  9.0.0.4307      73,772  Rm.dll
   06/02/00  06:30  9.0.0.4201      65,586  Sendto9.dll
				
The fix is also available for the following language(s): French, Spanish, Thai

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbOffice2000SP3Fix kbfix kbbug KB303710