OL2000: Service Release 1 (SR-1) Cannot Find Recipients Certificates (303671)
The information in this article applies to:
This article was previously published under Q303671 SYMPTOMS If you click the Keep Personal Address in
option in a PAB (Personal Address Book) file in Outlook 2000 Service Release 1
(SR-1) and you have the search order set to search in the PAB first, Outlook
2000 SR-1 cannot find the recipient digital certificate and the following error
message may occur when you send a digitally encrypted message:
Microsoft Outlook had problems encrypting the message
because the following recipients had missing or invalid certificates, or
conflicting or unsupported encryption capabilities. CAUSE This problem can occur because the search process
erroneously stopped searching after it querried the PAB, instead of continuing
the search in the Contacts folder. RESOLUTIONA
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. To resolve this
problem, contact Microsoft Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question. The English-language
version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------------
06/14/2000 13:11 1.0.3.27 41KB Bjablr32.dll
06/14/2000 13:12 3.2.0.27 61KB Bjlog32.dll
01/08/2001 17:37 1.0.3.28 96KB Bjsrch32.dll
06/19/2000 14:49 5.5.2652.65 700KB Cdo.dll
06/19/2000 14:12 5.5.2652.65 790KB Cdo.dll_0004
11/16/2000 04:25 9.0. 121KB Contab32.dll_0002
06/14/2000 13:14 1.0.3.27 180KB Emablt32.dll
08/31/2000 15:43 5.5.3142.0 151KB Emsabp32.dll_0005
07/06/2001 21:48 5.5.3160.0 581KB Emsmdb32.dll_0005
06/01/2001 21:15 5.5.3159 129KB Emsui32.dll_0005
06/02/2000 06:45 9.0.0.4201 85KB Envelope.dll
07/13/2001 05:53 5.5.3161.0 529KB Exsec32.dll_0005
04/05/2000 15:02 9.0.0.4005 189KB Mimedir.dll
05/21/2001 14:20 5.5.3157.0 774KB Msmapi32.dll_0001
05/21/2001 14:16 5.5.3157.0 609KB Msmapi32.dll_0002
07/07/2000 23:07 5.5.3138.0 589KB Mspst32.dll_0004
07/07/2000 23:03 5.5.3138.0 517KB Mspst32.dll_0005
01/31/2000 21:26 9.0.0.3731 193KB oladd.fae
05/23/2000 11:20 148KB Olexchng.aw
05/30/2000 14:53 27KB Olsec9.chm
05/22/2000 19:35 167KB Olxchng9.chm
02/08/2001 13:17 5.5.3153.0 444KB Omi9.dll_0001
02/08/2001 13:21 5.5.3153.0 536KB Omint.dll_0001
06/06/2001 13:05 126KB Out2ksec.mst
06/01/2001 21:15 8.30.3157.0 765KB Outex.dll
05/23/2000 19:19 542KB Outlhlp.aw_0001
07/13/2001 05:36 9.0.0.5512 5,205KB Outllib.dll
07/13/2001 05:37 9.0.0.55129.0.0.5512 1,637KB Outllibr.dll
07/13/2001 05:48 9.0.5512.0 361KB Pstprx32.dll_0002
06/21/2001 18:01 9.0.0.5421 73KB Rm.dll
06/02/2000 07:30 9.0.0.4201 65KB Sendto9.dll
WORKAROUND To work around this problem, replace the Keep
Personal Addresses in field with Contacts, and then reply to the problem message again.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbOffice2000SP3Fix kberrmsg kbprb kbQFE KB303671 |
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