RESOLUTION
To resolve this problem, use one of the following methods that is appropriate to your situation.
Internet Explorer 6
To resolve this problem, install Internet Explorer 6 SP1.
For additional information about how to obtain the latest Internet Explorer 6 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
328548
How to Obtain the Latest Service Pack for Internet Explorer 6
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
25-Feb-2002 16:31 6.0.2714.2500 22,528 Shfolder.dll
Note The Internet Explorer 6 version of this hotfix was previously published under Q318808.
Internet Explorer 5
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows NT 4.0 or Microsoft Internet Explorer 5.5 or 6 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
If you are running Internet Explorer 5.5 Service Pack 1:
Date Time Version Size File name
---------------------------------------------------------------------
July 11, 2001 02:42p 5.50.4719.1100 23,312 Shfolder.dll
If you are running Internet Explorer 5.5 Service Pack 2:
Date Time Version Size File name
--------------------------------------------------------------
24-Jan-2003 14:21 5.50.4925.2300 23,312 Shfolder.dll
Note Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.