Direct Dial Modem Users Cannot Reconnect to a MetaFrame Server (303432)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
This article was previously published under Q303432

SYMPTOMS

When you are running Citrix MetaFrame and you are using a direct-dial connection to a computer that is running Terminal Services, the user logon session may stop responding (hang) during the log on process. This may occur in rare instances when you try to reconnect to the MetaFrame server by using a direct-dial connection.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time     Version       Size    File name
   ------------------------------------------------------
   7/31/2001    11:55p  5.0.2195.4004  12,496  Tdasync.sys
   7/31/2001    11:54p  5.0.2195.4004  19,792  Tdipx.sys
   7/31/2001    11:55p  5.0.2195.4004  17,360  Tdnetb.sys
   7/31/2001    11:55p  5.0.2195.4004  10,352  Tdpipe.sys
   7/31/2001    11:55p  5.0.2195.4004  17,296  Tdspx.sys
   7/31/2001    11:54p  5.0.2195.4004  18,032  Tdtcp.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbTermServ kbWin2000PreSP3Fix kbWin2000sp3fix KB303432
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