Repeated Password Change Attempts on Locked Accounts May Cause Active Directory Operations Not to Work (303413)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q303413

SYMPTOMS

When you try to add or modify objects in Active Directory, the following error message might occur:
A device attached to the system is not functioning.
Rebooting the server corrects the problem.

CAUSE

If a user account is locked out, a handle leak occurs if that user was logged on to a computer before the lockout and attempts to change the password. Repeated attempts to change the password when the account is locked out causes the symptom that is described earlier in this article when the handle leak exceeds 2048 handles.

You can track the handle count only by using a debugger or a user dump.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
  Date         Time   Version        Size      File name
  ---------------------------------------------------------------
 6/27/2001   12:19p   5.0.2195.3787  501,520   Lsasrv.dll(56-bit)
 7/12/2001   10:05a   5.0.2195.3787  355,088   Advapi32.dll
 7/12/2001   10:00a   5.0.2195.3787  519,440   Instlsa5.dll
 7/12/2001   10:05a   5.0.2195.3817  142,608   Kdcsvc.dll
 6/26/2001   08:15p   5.0.2195.3781  197,392   Kerberos.dll
 6/26/2001   08:16p   5.0.2195.3781   69,456   Ksecdd.sys
 6/27/2001   12:20p   5.0.2195.3787  501,520   Lsasrv.dll
 6/26/2001   08:16p   5.0.2195.3781   33,552   Lsass.exe
 7/12/2001   10:05a   5.0.2195.3826  909,072   Ntdsa.dll
 7/12/2001   10:05a   5.0.2195.3848  382,224   Samsrv.dll
 7/12/2001   10:05a   5.0.2195.3781  128,784   Scecli.dll
 7/12/2001   10:05a   5.0.2195.3649  299,792   Scesrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbSecurity kbWin2000PreSP3Fix kbWin2000sp3fix KB303413
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