Netlogon and Kerberos Key Distribution Center Generate Events 5737 and 7023 and Do Not Start (303330)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP2
This article was previously published under Q303330

SYMPTOMS

When you start a Windows 2000 member server or domain controller (DC) that is running Windows 2000 Service Pack 2 (SP2), the Netlogon service may not start, and the following event may be logged in the System Event Viewer:
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5737
Description:
The system returned the following unexpected error code:
%1
Data:
0000: 06 00 09 80 ...
The Kerberos Key Distribution Center service may not to start if the computer is a DC or a domain member that is running the service. Also, the following event (or one that is similar to it) may be logged in the System Event Viewer:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Description:
The Kerberos Key Distribution Center service terminated with the following error:
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In addition to the preceding events, your cipher strength in Microsoft Internet Explorer may appear to be 0-bit, and you may be unable to browse secure Web sites. To verify this, click About Internet Explorer on the Help menu in Internet Explorer.

CAUSE

This issue can occur if the Rsaenh.dll file is missing or damaged after you upgrade to Windows 2000 SP2. The Rsaenh.dll file is the Microsoft Enhanced Cryptographic Provider. When you install Windows 2000 SP2, Setup automatically converts your computer to 128-bit encryption and updates your computer with the Rsaenh.dll file.

RESOLUTION

To resolve this issue, add or replace the missing or damaged Rsaenh.dll file with a known-good copy of this file from another computer. The correct version of the Rsaenh.dll file is 5.00.2195.2228, and it should be 133,904 bytes in size.

MORE INFORMATION

261328 Cipher Strength Appears as 0-Bit in Internet Explorer

255669 IEAK Builds Replace 128-Bit Encryption in Windows 2000

Modification Type:MajorLast Reviewed:9/22/2003
Keywords:kbenv kberrmsg kbprb KB303330
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