IntelliPoint: Installation Stops Responding While Updating Configuration Files (303187)

RESOLUTION

To restore the installation, do the following:

Delete Entries in the InstallShield Folder

1. Set Microsoft Windows to show all files. To do this, follow the appropriate steps for your version of Windows.

   Microsoft Windows Millennium Edition (Me)

   Double-click My Computer (on the desktop), click Folder Options on the Tools menu, click the View tab, and then click to select the Show hidden files and folders check box.
   
   

   Microsoft Windows 95 and Microsoft Windows 98

   Double-click My Computer, click Folder Options on the View menu, click the View tab, and then click to select the Show all files check box.
2. In the My Computer window, double-click Local Disk (C:).
3. Double-click the Program Files folder.
4. Double-click the Common Files folder.
5. Double-click the Installshield installation information folder.
6. Delete the following entry or entries:

   ABEA93FA-8D65-11D2-98AB-00C04F79C5D1

Clean Boot the Computer

Browse to the following Knowledge Base articles for information about clean-booting your computer, as appropriate to your version of Windows:

Install IntelliPoint Software

1. Insert the Microsoft IntelliPoint compact disc into your computer's CD-ROM or DVD-ROM drive, and then follow the Setup Wizard instructions on you screen. If the Setup Wizard does not appear, complete steps 2 and 3. Otherwise, skip to step 4.
2. Click Start, and then click Run.
3. Type drive:setup, where drive is the drive letter of your computer's CD-ROM or DVD-ROM drive.
4. Follow the Setup Wizard instructions on your screen.
5. Restart the computer. Confirm that the correct mouse is identified when the New Hardware Detected window is displayed.

Restart the Computer Normally

Take the appropriate steps to restore your startup options, and then restart the computer.