PIP2001: "Installer 2755.1641 Error" Error Message When You Try to Install Picture It! Publishing (303175)


The information in this article applies to:

  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Greetings 2001
This article was previously published under Q303175
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to install any of the programs listed in the "Applies to" section of this article, Setup may proceed to a certain point and then perform a rollback. As a result, you are unable to complete the installation. When you run Setup again, you may receive an error message similar to the following
Installer 2755.1641 error - x:\win\installer\4bfe.msi
where x is the letter of the drive on which you are installing the program.

NOTE: The path that is displayed in the message that you receive may be different from the path given here.

CAUSE

This behavior occurs when Windows Installer does not assign the appropriate permissions to the registry keys that are created during setup. As a result, you do not have the appropriate permissions to write to the registry and complete the installation, even if you are logged on as Administrator.

This behavior can occur on either Microsoft Windows 2000 or Microsoft Windows NT 4.0-based computers that have a central processing unit (CPU) of greater than 1.4 gigahertz (GHz).

RESOLUTION

To resolve this issue, run Setup for the program that you want to install, and then use the registry editor to assign the appropriate permissions to the program registry keys. To do this, follow these steps:
  1. Insert the Picture It! Publishing compact disc into your computer's CD-ROM or DVD-ROM drive. If Setup starts automatically, follow the instructions on the Setup screen to install the program.

    If Setup does not start automatically, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type x:\pip\setup.exe (where x is the letter of your CD-ROM or DVD-ROM drive), and then click OK.
    3. Follow the instructions on the Setup screen to begin the installation.
  2. When you receive the error message described in the "Symptoms" section of this article, quit the Windows Installer.
  3. Click Start, and then click Run.
  4. In the Open box, type regedt32, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

  5. Locate the following registry keys:
    • HKEY_CURRENT_USER\Software\Microsoft\Picture It! Publishing
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Picture It! Publishing
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shoebox
  6. For each of the keys listed in step 5, assign Full Control permissions to the Administrators group:
    1. On the Security menu, click Permissions.
    2. Under Name, click Administrators.
    3. Under Permissions, click to select the Allow check box for Full Control, and then click OK.
  7. On the Registry menu, click Exit to quit the Registry Editor.
  8. Reinstall Picture It! Publishing.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB303175
©2004 Microsoft Corporation. All rights reserved.