Windows does not restart after you install Age of Empires II: The Age of Kings or Age of Mythology (303117)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Age of Empires
  • Microsoft Age of Mythology
  • Microsoft Age of Empires II: The Age of Kings
This article was previously published under Q303117
If this article does not describe the error message that you are receiving, see the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me error message resource center

SYMPTOMS

When you restart your computer after you install Microsoft Age of Empires II or Microsoft Age of Mythology, you experience one of the following symptoms:
  • You receive an error message that is similar to one the following:
    Fatal Exception 0E at 015f: address
    Fatal Exception 06
    You may not be able to start Microsoft Windows as you typically do in Safe mode.
  • When you restart, Windows stops on the Microsoft Windows 98 logo.

CAUSE

This issue may occur if either one of the following conditions is true:
  • The Microsoft Windows Registry is damaged.
  • An antivirus program is running when you install Microsoft Age of Empires II: Age of Kings or Age of Mythology.

RESOLUTION

To work around this issue, restore a backup of the Windows Registry, and then remove and reinstall Age of Empires II. To do this, follow these steps:
  1. Insert a Windows 98 Startup disk, and then start your computer to a command prompt.
  2. At the command prompt, type C:, and then press ENTER.
  3. Type CD\Windows\Command, and then press ENTER.
  4. Type Scanreg /restore, and then press ENTER.

    Microsoft Registry Checker starts.
  5. Use the ARROW keys to select a CAB file to restore from.

    Note Select a CAB file that is closest to, but that is earlier than, the date that you installed Age of Empires II.
  6. Press ENTER.

    The backup of the registry is restored.
  7. Remove the Windows 98 Startup disk, and then press ENTER.

    The computer restarts.
  8. Press CTRL+ALT+DELETE to quit all programs that are running. Click the program that you want to quit, and then click End Task.

    Note If you receive a message that states that the program is busy or not responding, click End Task again.
Repeat this step until you have quit all the programs that are running except Microsoft Windows Explorer and Systray.

Remove Age of Kings and Age of Mythology

Remove Age of Empires II, and then delete the game folder. To do this, follow these steps:
  1. Insert the game CD-ROM in your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the program from starting automatically.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Programs.
  4. On the Install/Uninstall tab, click Age of Empires II or click Age of Mythology, and then click Add/Remove.

    Follow the directions that appear on the screen to remove the game.
  5. Delete the game folder. By default, most Microsoft games are installed in the following folder:

    C:\Program Files\Microsoft Games

  6. Reinstall Age of Kings or Age of Mythology.
  7. Restart your computer.

MORE INFORMATION

For additional information about a related issue, click the following article number to view the article in the Microsoft Knowledge Base:

183479 Err Msg: The following system files have been replaced with...

Restart your computer by using a clean boot procedure

When you start Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

To restart your computer by using a clean boot procedure, follow these steps in Microsoft Windows XP:

Note You may experience a temporary loss of some services functionality after you follow these steps. Restoring the settings restores the functionality, but may cause the original error message or issue to return.
  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. On the General tab, click Selective Startup.
  4. Under Selective Startup, click to clear the following check boxes:
    • Process SYSTEM.INI File
    • Process WIN.INI File
    • Load Startup Items
  5. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  6. Click OK, and then click Restart.
For additional information, or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:

331796 Games: How to perform a clean boot to prevent background programs from interfering with play


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Modification Type:MajorLast Reviewed:8/2/2006
Keywords:kberrmsg kbFatalExErr0E kbprb kbsetup KB303117
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