Error message when you play a Microsoft game: "A fatal exception 0E has occurred at 0028" (303110)


The information in this article applies to:

  • Flight Simulator X Deluxe
  • Flight Simulator X Standard
  • Microsoft Combat Flight Simulator 2: WWII Pacific Theater
  • Microsoft Flight Simulator 2004 - Century of Flight
  • Microsoft Flight Simulator 2002
  • Microsoft Flight Simulator 2002 Professional Edition
  • Microsoft MechWarrior 4: Black Knight
  • Microsoft MechWarrior 4: Vengeance
This article was previously published under Q303110
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you play one of the games listed in the "Applies to" section, you may experience one or more of the following symptoms:
  • The game intermittently stops responding (hangs).
  • You receive an error message (blue screen) that resembles the following:
    A fatal exception 0E has occurred at 0028:address in VXD TBCSPUD (01).
    The current application will be terminated.

CAUSE

This issue may occur if the Voyetra Turtle Beach Santa Cruz sound card is installed in the computer.

The Santa Cruz sound card drivers may not fully support Direct Sound acceleration.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Turn Off Direct Sound Acceleration in Control Panel

To turn off Direct Sound acceleration, follow these steps:
  1. Close all the programs that are running.
  2. Click Start, point to Settings, and then click Control Panel.
  3. In Control Panel, double-click Santa Cruz Control Panel.
  4. On the Other tab, click to clear the Enable Direct Sound Acceleration check box.
  5. Quit the Santa Cruz Control Panel dialog box.
  6. Start Combat Flight Simulator 2.

Method 2: Edit the Sound Entries in the Cfs2.cfg file

For more information about how to change the sound settings in the Cfs2.cfg file, and for detailed troubleshooting steps, click the following article number to view the article in the Microsoft Knowledge Base:

285213 Combat Flight Simulator 2: Sound or frame rate issues

MORE INFORMATION

For more information about the Santa Cruz sound card, visit the following Voyetra Turtle Beach Web site:

http://www.voyetra-turtle-beach.com/site/sales_support/sales_support.asp

For more information about how to troubleshoot sound-related issues, click the following article number to view the article in the Microsoft Knowledge Base:

812394 How to troubleshoot sound-related issues in Microsoft games

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/2/2006
Keywords:kbConfig kbsound kberrmsg kbprb KB303110
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