Fatal Exception Error or Access Violation Error When You Use Photo Editing Program (302869)

The information in this article applies to:

Microsoft Windows 98 Second Edition
Microsoft Windows 98

This article was previously published under Q302869

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

When you attempt to use Microsoft Picture It! Publishing, Adobe PhotoDeluxe, or KODAK Picture Easy, you receive an error message similar to one of the following:

A Fatal Exception Error 06 has occurred at 0028:address

-or-

RTS ACCESS_VIOLATION in TNCLITE system manager task (htask 06c7f85b40)

CAUSE

This issue may occur when the Intel Video Phone program is installed on your computer.

RESOLUTION

To work around this issue, remove the Intel Video Phone program. To do this, follow these steps:

On the taskbar, click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click Add/Remove Programs.
In the Add/Remove Programs Properties dialog box, on the Install/Uninstall tab, click Video Phone with Intel Pro Share Technology, and then click Add/Remove.
Follow the steps to completely remove the Intel Video Phone program.
Restart your computer.

MORE INFORMATION

Additional information about Intel Video Phone can be obtained from Intel at the following URL:

http://support.intel.com/support/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Modification Type:	Minor	Last Reviewed:	12/20/2004
Keywords:	kb3rdparty kberrmsg kbinterop kbprb KB302869