Computer Stops Responding During Startup After Windows 98 Upgrade (302866)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q302866

SYMPTOMS

After you upgrade your Microsoft Windows 95-based computer to Microsoft Windows 98, the computer may stop responding (hang) during startup.

The mouse cursor may appear, but the Windows desktop may not.

CAUSE

This behavior can occur when you upgrade a Windows 95-based Toshiba notebook computer to Windows 98.

RESOLUTION

To resolve this issue, follow the instructions in the Toshiba support bulletin to upgrade your Toshiba notebook computer. To access these upgrade instructions, browse to the following Toshiba Web site:

http://www.toshibadirect.com/td/b2c/clin.to?coid=-26368

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about troubleshooting Windows startup problems and Toshiba installation issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:

192926 How to Perform Clean-Boot Troubleshooting for Windows 98

151434 Toshiba Laptop Computers Needing BIOS Upgrade

189113 Windows 98 Setup May Hang on Toshiba Tecra or Protege

Modification Type:MajorLast Reviewed:8/7/2006
Keywords:kbprb kbsetup KB302866
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