General Protection Fault When You Install America Online (302749)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Windows 95
This article was previously published under Q302749
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

When you attempt to install America Online (AOL), you may receive an error message similar to the following:
Setup caused a general protection fault in module Setup.exe at 0002:000029c2

CAUSE

This issue can occur if your computer date and time are incorrectly set.

NOTE: This behavior can occur when your computer's current date setting is a future year.

RESOLUTION

To resolve this issue, reset the computer's date and time:
  1. On the taskbar, click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Date/Time.
  3. In the Date/Time Properties dialog box, set the date and time to the correct date and time, click Apply, and then click OK.
  4. Reinstall AOL.
Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kb3rdparty kberrmsg kbgpf kbprb KB302749
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