WD2000: Cannot Insert Addresses from Works Suite Address Book into Word Envelopes and Labels (302603)


The information in this article applies to:

  • Microsoft Word 2000
  • Microsoft Word 2002
This article was previously published under Q302603

SYMPTOMS

When you click the Insert Address button in the Envelopes and Labels dialog box to insert an address from the Microsoft Works Suite address book to an envelope or label in Microsoft Word, you receive the following error message:
Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".

CAUSE

This behavior occurs because the Works Suite address book is not compatible with Word. Works uses the Windows Address Book, and this contact list (address book) does not integrate with Word. This behavior is by design. As a result, you cannot insert addresses from the Works Suite address book into Word envelopes and labels.

WORKAROUND

To work around this behavior, use the Microsoft Works Word Processor in the Works Suite to create an envelope or label, and then insert an address from the Works Suite Address Book. To do this, follow these steps.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Create Envelopes in Microsoft Works Word Processor

  1. On the Start menu, point to Search, and then click For Files or Folders.
  2. In the Search for files or folders named box, type WksWP.exe, and then click Search Now.
  3. In the Search Results dialog box, right-click the WksWP.exe file, point to Send To, and then click Desktop (create shortcut).
  4. Close the Search Results dialog box.
  5. Double-click the WksWP.exe file on your desktop to start the Works Word Processor.
  6. On the Tools menu, click Envelopes.
  7. In the Envelopes dialog box, click Single envelope, and then click OK.
  8. In the Envelope Settings dialog box, click the envelope size that you want, and then click New Document.
  9. On the Insert menu, click Address.
  10. In the Insert Address dialog box, click the contact that you want, and then click OK.

Create Labels in Microsoft Works Word Processor

  1. On the Start menu, point to Search, and then click For Files or Folders.
  2. In the Search for files or folders named box, type WksWP.exe, and then click Search Now.
  3. In the Search Results dialog box, right-click the WksWP.exe file, point to Send To, and then click Desktop (create shortcut).
  4. Close the Search Results dialog box.
  5. Double-click the WksWP.exe file on your desktop to start the Works Word Processor.
  6. On the Tools menu, click Labels.
  7. In the Labels dialog box, click the type of labels that you want to create, and then click OK.
  8. In the Label Settings dialog box, specify the label information, and then click New Document.
  9. On the Insert menu, click Address.
  10. In the Insert Address dialog box, click the contact(s) that you want, and then click OK.

MORE INFORMATION

You can perform a mail-merge by using the Works Suite address book and Word. This, however, does not allow you to insert a single address from the Works address book into an envelope in Word. For additional information about using the Works Suite address book and Word to create a mail-merge document, click the article number below to view the article in the Microsoft Knowledge Base:

255752 Works Suite: Using the Windows Address Book and Word 2000 to Create a Mail-Merge Document

For additional information about the error message described in the 'Symptoms' section of this article, click the article number below to view the article in the Microsoft Knowledge Base:

224052 WD2000: Error Message: Logon Failed. You Must Log on to Microsoft Exchange to Access Your Address Book

For additional information about using address books with Word, click the article numbers below to view the articles in the Microsoft Knowledge Base:

269111 WD2000: Which Address Books Can Be Used with Word?

Modification Type:MajorLast Reviewed:12/6/2002
Keywords:kbprb KB302603
©2002 Microsoft Corporation. All rights reserved.