OL2000: Error Message When You Send a Digitally Encrypted Message (302041)


The information in this article applies to:

  • Microsoft Outlook 2000, Service Release 1 (SR-1)
This article was previously published under Q302041

SYMPTOMS

When you send a digitally encrypted message, you receive the following error message:
Microsoft Outlook had problems encrypting the message because the following recipients had missing or invalid certificates, or conflicting or unsupported encryption capabilities.

CAUSE

This problem occurs if you have a personal address book (PAB), and Outlook 2000 is set to search the PAB first when checking names for digitally encrypted messages that are sent.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date           Time    Size          File name     
   -----------------------------------------------------
   08-Jul-2001    23:56       3,584    Olk2002.mst 
   03-Aug-2001    04:43   2,441,332    Outlook.msp 
   03-Aug-2001    05:45   3,756,032    Outlook_admin.msp
After the fix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Time  Version      Size       File name     
   -------------------------------------------------------
   02-Aug-2001    10:13 10.0.3131.0    342,344  Exsec32.dll 
   27-Jul-2001    14:36 10.0.3124.0  6,297,928  Outllib.dll 
   27-Jul-2001    14:36 10.0.3124.0    117,064  OutlPH.dll 
   16-Jun-2001    16:05 10.0.3012.0    133,448  Rm.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbbug kbfix kbQFE KB302041
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