Error Message at Startup: A Fatal Exception 0E Has Occurred at 0157:BFF9A25B (301963)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q301963
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you start your Microsoft Windows 95-based computer, you may receive an error message similar to the following:
A Fatal Exception 0E has occurred at 0157:BFF9A25B

CAUSE

This behavior can occur if both of the following conditions are true:
  • RealJukebox is installed on your computer.

    -and-
  • You install AOL 6 on your computer.
You may receive this error message if the RealJukebox and RealPlayer programs are configured to start when Windows starts.

RESOLUTION

To work around this issue, edit the registry to prevent RealJukebox and RealPlayer from starting when Windows starts. To do this, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In Registry Editor, expand the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

  4. On the Registry menu, click Export Registry File.
  5. In the Export Registry File dialog box, type RunKey in the File name box, and then click Save.

    NOTE: The contents of the Run key are saved in the RunKey.reg file. If you later want to undo the following changes to the registry, double-click RunKey.reg. You will be prompted to add the information from Runkey.reg to the registry.
  6. In the right pane, right-click the RealJukeboxSystray entry in the Name list, and then click Delete on the shortcut menu that appears.
  7. Click Yes in response to the Confirm Value Delete message that appears.
  8. Right-click RealTray, and then click Delete on the shortcut menu that appears.
  9. Click Yes in response to the Confirm Value Delete message that appears.
  10. Quit Registry Editor.
  11. Restart your computer.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about troubleshooting startup problems in Windows, click the article number below to view the article in the Microsoft Knowledge Base:

156126 Troubleshooting Windows 95 Using Safe Mode

Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kb3rdparty kberrmsg kbFatalExErr0E kbprb KB301963
©2002 Microsoft Corporation. All rights reserved.