You cannot print an unopened HTML formatted message in Outlook 2002 (301910)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Office Outlook 2003
This article was previously published under Q301910

SYMPTOMS

If you select a Hypertext Markup Language (HTML) formatted message in your Inbox and print the message before you open it, the printer dialog box appears, but the message may not print or you may receive the following message: Please open this HTML message to print it

Note When you print multiple messages, including HTML messages, you do not see this message.

CAUSE

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

WORKAROUND

To work around this behavior, open the message and print it. To do this:
  1. Double-click the message.
  2. On the File menu, click Print, and then click OK.

MORE INFORMATION

An HTML formatted message may print successfully before you open it on the first attempt and not print on subsequent attempts, or the message may not print on the first attempt and print on subsequent attempts.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprint kberrmsg kbprb KB301910
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