Access Violation in Update.exe When Installing Windows 2000 Service Pack 2 (301556)
The information in this article applies to:
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Server SP2
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Advanced Server SP2
- Microsoft Windows 2000 Professional SP1
- Microsoft Windows 2000 Professional SP2
This article was previously published under Q301556 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
You may receive an access violation in Update.exe when you install Windows 2000 Service Pack 2 (SP2).
CAUSE
This issue can occur if the default value in the following registry value has been changed to a valid path:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Currentversion\Setup\Drivercachepath RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
WORKAROUNDWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, restore the default value in the following registry value:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Currentversion\Setup\Drivercachepath
The default value is:
%SystemRoot%\Driver Cache
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
| Modification Type: | Major | Last Reviewed: | 12/4/2003 |
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| Keywords: | kbbug kberrmsg kbfix kbsetup kbWin2000sp3fix KB301556 |
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