Step by Step Interactive tutorials and Getting Started tutorials for Office products do not start (301535)


The information in this article applies to:

  • Microsoft Step by Step Interactive with Office XP
  • Microsoft Office Visio Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Visio for Enterprise Architects (2002)
  • Microsoft Visio 2002 Standard
  • Microsoft Visio 2002 Professional
  • Microsoft Office XP
This article was previously published under Q301535

SYMPTOMS

When you try to use Step by Step Interactive tutorials and Getting Started tutorials that are included in the products that are listed in the "Applies To" section, you may experience one of the following symptoms:
  • The lessons or Help files may abruptly stop working without a notification that an error has occurred.
  • You may receive the following error message:
    LRUN32 has caused an error in msvcrt.dll. LRUN32 will now close.

CAUSE

Macromedia Flash Player is damaged, is missing, or cannot function as expected. Macromedia Flash Player is required for tutorials or Help files to function as expected.

RESOLUTION

Use one of the following methods o resolve this issue.

Method 1: Remove temporary Internet files

To remove temporary Internet files, follow these steps:
  1. Start Microsoft Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click Delete Files.
  4. When you are prompted to confirm the file deletion, click OK.
  5. Click OK, and then quit Internet Explorer.

Method 2: Install Macromedia Flash Player

If Macromedia Flash Player is not installed on your computer, install the latest version of Macromedia Flash Player. To install the latest version of Macromedia Flash Player, visit the following Web site:

http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:3/8/2005
Keywords:kbprb KB301535
©2004 Microsoft Corporation. All rights reserved.