Unable to Log on to Web Site or Gain Access to Some Web Site Services (301455)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 5.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 5.01 for Windows NT 4.0 SP 2
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 3.02 for Windows NT 4.0
- Microsoft Internet Explorer 3.01 for Windows NT 4.0
- Microsoft Internet Explorer 3.0 for Windows NT 4.0
- Microsoft Internet Explorer 2.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 1
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 1
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 2
- Microsoft Internet Explorer 5.0 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.5 for Windows 98 SP 1
- Microsoft Internet Explorer 5.01 for Windows 98 SP 1
- Microsoft Internet Explorer 5.01 for Windows 98 SP 2
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 4.01 for Windows 98 SP 1
- Microsoft Internet Explorer 4.01 for Windows 98 SP 2
- Microsoft Internet Explorer 5.5 for Windows 95 SP 1
- Microsoft Internet Explorer 5.01 for Windows 95 SP 1
- Microsoft Internet Explorer 5.01 for Windows 95 SP 2
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 4.x for Windows 95
- Microsoft Internet Explorer 3.x for Windows 95
- Microsoft Internet Explorer 2.0 for Windows 95
- Microsoft Internet Explorer 1.0 for Windows 95
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
- Microsoft Internet Explorer version 6 for Windows 98
- Microsoft Internet Explorer version 6 for Windows 98 Second Edition
- Microsoft Internet Explorer version 6 for Windows Millennium Edition
- Microsoft Internet Explorer version 6 for Windows NT 4.0
- Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q301455 SYMPTOMS
You may not be able to log on to a particular Web site or gain access to certain services at a particular Web site. The Web site may display a message that indicates that you must use a supported browser or that your browser does not support frames, cookies, java, or some other technology that is supported by the version of Internet Explorer that you are running.
CAUSE
This issue can occur if the Web site blocks beta versions of Internet Explorer, later versions of Internet Explorer that have not been tested with the Web site, or earlier versions of Internet Explorer that have known issues with using the Web site.
WORKAROUND
Contact the administrator of the Web site to determine whether the Web site blocks the version of Internet Explorer that you are using for a valid reason. In some cases, you may be able to work around this issue by upgrading to a later version of Internet Explorer or by uninstalling to use an earlier version of Internet Explorer. For additional information about determining which version of Internet Explorer is installed on your computer, click the article number below
to view the article in the Microsoft Knowledge Base:
164539 How to Determine Which Version of Internet Explorer Is Installed
: Because of the sensitive nature of some Web site services (for example, banking services), Web site administrators may block all beta versions of Internet Explorer or versions of Internet Explorer that they have not had the opportunity to test with their Web site services.
| Modification Type: | Major | Last Reviewed: | 12/5/2003 |
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| Keywords: | kbinterop kbnetwork kbprb KB301455 |
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