RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
---------------------------------------------------------
27-Jul-2001 01:04 5.00.2195.3951 118,864 Afd.sys
03-Aug-2001 12:17 5.00.2195.3952 105,232 Msafd.dll
27-Jul-2001 06:01 5.00.2195.3958 312,496 Tcpip.sys
30-Jul-2001 20:15 5.00.2195.3988 16,240 Tdi.sys
03-Aug-2001 12:17 5.00.2195.3649 17,680 Wshtcpip.dll
Windows XP
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
04-Dec-2001 12:02 5.1.2600.21 318,080 Tcpip.sys