Internet Explorer Quits Immediately After Installing Windows 2000 SP2 with MUI (301416)

CAUSE

The method that is used by the service Pack Setup program (Update.exe) incorrectly reads file version information that is stored in the given file's .mui resource file counterpart instead of the correct file version for certain system files. During the installation of Windows 2000 SP2, Setup uses file versioning to determine whether or not a file should be replaced by comparing the version of the file that is already installed with the version of the file in the service pack. Certain system files that Explorer.exe relies on for correct operation, that were previously updated with the installation of Internet Explorer 5.5, are incorrectly downgraded to incompatible version 5 versions during the service pack installation.

RESOLUTION

If You Have Not Yet Deployed Windows 2000 SP2

To work around this problem, before you install Windows 2000 SP2, change the user's user interface to English. This allows Windows 2000 SP2 Setup to access accurate file versioning information during the installation and avoid the improper replacement of files that are installed by Internet Explorer 5.5.

If You Have Already Deployed Windows 2000 SP2

If you have already applied Windows 2000 SP2, reinstall Internet Explorer 5.5 or later to correct this problem.

If You Need to Automate the Deployment of Windows 2000 SP2

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix should have the following file attributes or later:

   Date        Time     Version          Size     File name   
   ----------------------------------------------------------
   6/13/2001   04:55p   5.0.2195.3735   171,280   Update.exe

NOTE: Do not apply this hotfix on localized versions of Windows. Apply this hotfix only on English-language versions of Windows.

To Integrate the Hotfix into Your Windows 2000 SP2 Installation Source

If you are using a self-extracting Windows 2000 SP2 package, first unpack the package by using the /x switch (for example, w2ksp2.exe /x), which will extract the files contained in the package to the location you specify.
Extract the files that are contained in the hotfix package to a temporary folder with the q301416_w2k_sp3_x86_en.exe /x command.
Copy the hotfixed Update.exe file to the I386\Update folder of the Windows 2000 SP2 source files, and then run Update.exe.