Hewlett Packard 4200C Scanner Lamp Does Not Turn Off (300877)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
This article was previously published under Q300877

SYMPTOMS

Your Hewlett-Packard (HP) 4200C scanner lamp may stay on all the time even after you shut down your computer, and the lamp may stay on as long as the scanner is plugged in.

RESOLUTION

To resolve this problem, contact HP to inquire about the availability of a lamp control update for this problem. For information about how to do so, please view the following HP Web site:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bps03487&product=60118&dlc=en&lang=en

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The HP 4200C scanner comes with WIA drivers that provide the ability for the scanner to be detected and installed automatically. All functions work correctly in Windows XP with the Scanner and Camera Wizard.

For information about HP software and drivers for use with Windows XP, please see the following HP Web site:

http://www.hp.com/go/windowsxp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:8/4/2006
Keywords:kbprb KB300877
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