BUG: Access Violation Error Message in Inetinfo.exe When an SMTP E-mail Message Is Received (300424)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Internet Information Services 5.0
This article was previously published under Q300424

SYMPTOMS

When you receive an SMTP e-mail message, you may receive an access violation error message in the Inetinfo.exe process. With correct symbols (or in a debugger), you find the following stack:

00 0fdcfe2c 6e5a9a84 7fae006c 00000000 7fae0044 IisRTL!CLockedDoubleList__InsertHead+0x16
01 0fdcfe44 6c95a520 6c952d68 6c95a686 6c95a690 IisRTL!CLKRHashTable__CLKRHashTable+0x4c
02 0fdcfe70 6c9595df 7fae0000 6c958b77 7e190000 mailmsg!CRecipientsHashTable__CRecipientsHashTable+0x31
03 0fdcfe78 6c958b77 7e190000 6c958025 7fb3017c mailmsg!CRecipientsHash__CRecipientsHash+0xb
04 0fdcfe80 6c958025 7fb3017c 7e190000 7fb3003c mailmsg!CMailMsgRecipientsAdd__CMailMsgRecipientsAdd+0xb
05 0fdcfe90 6783a1d4 7fb3003c 7e190a00 0000001e mailmsg!CMailMsgRecipients__AllocNewList+0x2d
06 0fdcfec4 6783243b 00000000 0000001e 00000004 SMTPSVC!SMTP_CONNECTION__GlueDispatch+0x2e2
07 0fdcfefc 67831ef9 00000020 7e190000 701214a1 SMTPSVC!SMTP_CONNECTION__ProcessInputBuffer+0x2e5
08 0fdcff18 67832756 00000020 00000000 7e190074 SMTPSVC!SMTP_CONNECTION__ProcessReadIO+0x7a
09 0fdcff3c 6782fad2 00000020 00000000 7e190074 SMTPSVC!SMTP_CONNECTION__ProcessClient+0x14d
0a 0fdcff4c 6d70142e 7e190000 00000020 00000000 SMTPSVC!SmtpCompletion+0x15
0b 0fadbe78 00000000 00000000 00000000 00000000 ISATQ!AtqpProcessContext+0x262

CAUSE

This problem can be caused by freeing virtual memory and unloading the DLL while there were still outstanding references to objects in use.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Information Services 5.0. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

The code in the hotfix that is described in this article now checks to make sure there are no outstanding objects before the DLL is unloaded.
Modification Type:MajorLast Reviewed:5/28/2003
Keywords:kbbug kbenv kberrmsg kbfix kbSysAdmin kbWin2000PreSP3Fix kbWin2000sp3fix KB300424
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