E-mail Not Sent from MOM if Outlook Is Not the Default Mail Client (300353)
The information in this article applies to:
- Microsoft Operations Manager 2000
This article was previously published under Q300353 IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry
SYMPTOMS If Microsoft Outlook is not the default mail client on the
Database Access Server/Consolidator-Agent Manager (DCAM), e-mail messages may
not be sent and you do not receive any event information or error message that
explains why the e-mail messages are not sent. CAUSE This behavior may occur if Microsoft Exchange Server is the
message transport in Microsoft Operations Manager (MOM), but Microsoft Outlook
is not the default mail client for DCAM servers that use e-mail to respond to
alerts. WORKAROUNDWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk. To work around this behavior, specify Outlook as
the mail client if you are prompted to do so when Outlook starts. If you are
not prompted to do so when Outlook starts, you can set Outlook as the default
mail client by editing the registry. To do so:
- Start Registry Editor, and locate the following registry
key:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail - Change the value for (Default) to
Microsoft Outlook, and then quit Registry
Editor.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION The information in this article does not apply if Simple
Mail Transport Protocol (SMTP) is the e-mail server transport.
| Modification Type: | Minor | Last Reviewed: | 6/13/2005 |
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| Keywords: | kbbug kbenv kbinterop KB300353 |
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