You Receive a Remote Assistance Error Message Stating That the User Has Closed Connection to Your Computer (300067)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q300067 SYMPTOMS
After you receive an invitation from a user that is asking for Remote Assistance over email, you open the invitation, and then you attempt to make the connection, you may receive the following error message:
Username has closed connection to your computer.
On the client computer to which you are trying to connect, there is no indication that the user was trying to connect by using the Remote Assistance invitation.
CAUSE
This behavior can occur if a user removes the Authenticated Users and Interactive groups from the Users local group. To successfully run the Remote Assistance service account must have the privileges of the Users local group. By removing both Authenticated Users and Interactive groups from the Users local group, the removal of these privileges from the Remote Assistance service account also occurs.
RESOLUTIONPart 1
To resolve this behavior, determine if the behavior that is mentioned in the "Cause" section of this article is the actual cause of the error. To do so, determine which groups are members of the local Users group by running the following command from a command prompt:
If no one has made any changes to this group, you should see the following members listed:
- NT AUTHORITY\Authenticated Users
- NT AUTHORITY\INTERACTIVE
Part 2
If neither group is listed, add one of the following groups to the local Users group by running the corresponding command:
- To add the Authenticated Users group, run the following command:
net localgroup user "nt authority\authenticated users" /add - To add the Interactive group, run the following command:
net localgroup user "nt authority\interactive" /add - To add the HelpAssistant local account group, run the following command:
net localgroup user HelpAssistant /add
STATUSThis behavior is by design.
Modification Type: | Minor | Last Reviewed: | 1/13/2006 |
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Keywords: | kberrmsg kbprb KB300067 |
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