"Fatal Exception 0E" Error Message When You Try to Connect to or Disconnect From the Internet (300029)

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you attempt to connect to the Internet by using a dial-up connection, you may receive an error message similar to one of the following:

Fatal Exception 0E has occurred at 0028:C00283FE in VXD VCOMM(01) +00000106
The current application will be terminated.

-or-

Fatal Exception 0E has occurred at 0028:C00283FE in VXD UNIMODEM(01) +00000106
The current application will be terminated.

You may then be unable to connect to the Internet.

-or-

Fatal Exception 0E has occurred at 0028:C02A7903 in VxD VCOMM(04)+00000E67

CAUSE

This behavior can occur if both of the following conditions are true:

Quicken 2000 is installed on your computer.

-and-
You are attempting to connect to the Internet with a Compaq USB modem.

NOTE: This behavior can also occur if the computer has one of the following devices installed:
U.S. Robotics 56-Kbps External PnP modem
Lucent Wild Wire DSL Network adapter
U.S. Robotics 56-Kbps v-90 fax PCI modem
Lucent WinModem

RESOLUTION

To work around this issue, uninstall Quicken 2000. For information about how to uninstall Quicken 2000, consult your Quicken 2000 documentation or contact the manufacturer (Intuit Inc.).

MORE INFORMATION

For information about how to contact Intuit, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.