OFF2000: Error Message: MSOFFICE Caused an Invalid Page Fault in Shell32.dll (299659)


The information in this article applies to:

  • Microsoft Office 2000 Developer
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
  • the operating system: Microsoft Windows Millennium Edition
This article was previously published under Q299659
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129972Computer viruses: description, prevention, and recovery

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you click a button on the Microsoft Office Shortcut Bar, you may receive an error message similar to the following:
MSOFFICE caused an invalid page fault in Shell32.dll.

CAUSE

This behavior can occur if your computer is running Microsoft Windows Millennium Edition (Me), and a version of any the following products that is incompatible with Windows Me is installed on your computer:
  • McAfee VirusScan
  • Symantec Corporation products including:
    • Norton AntiVirus
    • Norton CleanSweep
    • Norton CrashGuard
    • Norton Internet Security
    • Norton Personal Firewall
    • Norton SystemWorks
    • WinFax PRO

RESOLUTION

To resolve this issue, remove the incompatible program from your computer, or upgrade to a version that is compatible with Windows Me.

To determine whether the version of the Symantec product that you are running is compatible with Windows Me, browse to the following Symantec Web site and view the document "Compatibility of current Symantec products with Microsoft Windows Me and Windows 2000":

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/DOCID/2000011107215039

If you are running Norton AntiVirus Corporate Edition 7, browse to the following Symantec Web site and view the document "Does Norton AntiVirus Corporate Edition 7.x support Windows Millennium Edition?":

http://service1.symantec.com/SUPPORT/ent-security.nsf/3d2a1f71c5a003348525680f006426be/36fdb09e473b52a988256a220026ac47?OpenDocument&Highlight=0,Windows,Millennium,Edition

To determine whether the version of McAfee VirusScan that you are running is compatible with Windows Me, browse to the following McAfee Web site and view the document "Windows ME Compatibility":

http://www.mcafeehelp.com/displaydoc.asp?docid=341&CategoryId=207

MORE INFORMATION

For information about how to contact Symantec Corporation or McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kberrmsg kbprb KB299659
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