You receive an "Intel Indeo not installed" error message when you start a game, and then the game stops responding and the screen is black (298991)


The information in this article applies to:

  • Links 2003 Championship Edtn EN
  • Microsoft Age of Empires
  • Microsoft Crimson Skies
  • Microsoft Combat Flight Simulator 2: WWII Pacific Theater
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Links 2001
  • Microsoft Links 2003
  • Microsoft Links 2003 Championship Course Pack
  • Microsoft MechWarrior 4: Black Knight
  • Microsoft MechWarrior 4: Mercenaries
  • Microsoft MechWarrior 4: Vengeance
  • Microsoft Motocross Madness 2
  • Scholastic's Magic School Bus Series: Volcanoes 1.0
  • Scholastic's The Magic School Bus Discovers Flight 1.0
  • Scholastic's The Magic School Bus in Concert
  • Scholastic's The Magic School Bus Lands on Mars
  • Scholastic's The Magic School Bus Whales and Dolphins 1.0
  • Microsoft Links 2003 Championship Edition
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
  • Microsoft Zoo Tycoon
  • Microsoft Zoo Tycoon: Complete Collection
  • Microsoft Zoo Tycoon: Dinosaur Digs Expansion Pack
  • Microsoft Zoo Tycoon: Marine Mania Expansion Pack
This article was previously published under Q298991

SYMPTOMS

When you start one of the games that is listed in the "Applies to" section, you may receive an error message that is similar to one of the following:
Intel Indeo not installed.
Stop: You do not have the correct video codecs installed to play contents\movies\wslag.avi
Video not available, cannot find 'vids:iv50' Decompressor
Video not available, cannot find 'vids:iv41' Decompressor
Also, when you start the game, the program may stop responding ("hang") with a black screen.

CAUSE

This issue may occur if the Intel Indeo video codec is missing.

RESOLUTION

Method 1: Install or reinstall Microsoft Windows audio and video compression

Note These steps only apply to Microsoft Windows 98 or Microsoft Windows (Me)). If you do not have Windows 98 or Windows Millennium Edition (Me) installed, use Method 2.

To verify that the audio and video compression components of Windows are correctly installed, remove and reinstall audio compression and video compression:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. On the Windows Setup tab, click Multimedia, and then click Details.
  4. Clear the Audio Compression and Video Compression check boxes.
  5. Click OK, and then click Apply.
  6. Follow the instructions on the screen. You may be prompted to insert your Windows CD-ROM or floppy disks.
  7. Quit Control Panel.
If the issue continues to occur, go to the next method.

Method 2: Install Microsoft Windows Media Player

Windows Media Player will install updated codecs. To download and install the latest version of Windows Media player, visit the following Microsoft Web site:

http://www.microsoft.com/windows/windowsmedia/download

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If the issue continues to occur, go to the next method.

Method 3: Install the codec for Windows XP Service Pack 1 (SP1)

Follow the steps for your version of Windows.

Microsoft Windows XP

You can download the codec from the Windows Update Web site.

For additional information about how to obtain the codec from Windows Update site, click the following article number to view the article in the Microsoft Knowledge Base:

327979 Game stops responding (hangs) or quits unexpectedly when introductory video clip is played

If the issue continues to occur, go to the next method.

Method 4: Do not play the introductory movie

Some games play an introductory movie when the game starts. See the manual for the game to learn how to disable the startup movie. For Links games, remove the Links CD from your CD or DVD drive to skip the introductory movie.

If the issue continues to occur, go to the next method.

Method 5: Temporarily disable the sound card

  1. Click Start, and then click Control Panel.
  2. Double-click the System icon.
  3. Click the Hardware tab, and then click Device Manager under Device Manager.
  4. Double-click the name of your sound card.
  5. Under Device Usage, click Do not use this device (disable).
  6. Restart Windows, and then test the program.
  7. To return to your original sound configuration, follow steps 1 through 6. However, in step 5, click Use this device (enable).

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/25/2006
Keywords:kbConfig kberrmsg kbprb KB298991
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