"Unable to get directions" error message when you try to create a route (298985)
The information in this article applies to:
- Microsoft Autoroute 2006 English (United Kingdom)
- Microsoft MapPoint 2006 Standard Edition
- Microsoft MapPoint 2002
- Microsoft MapPoint 2001
- Microsoft Streets & Trips 2006
- Microsoft Streets & Trips 2005
- Microsoft Streets & Trips 2004
- Microsoft Streets and Trips 2003
- Microsoft Streets & Trips 2002 1.0
- Microsoft Streets and Trips 2001
This article was previously published under Q298985 SYMPTOMS When you try to create a route by using one of the programs
listed in the "Applies To" section of, you may receive an error
message that is similar to the following Unable to get
directions from location to
location. One of the areas may not contain necessary
connectors such as ferry routes or main roads. Move one or both of the stops,
and try again. where the locations that are listed are part of the route that
you are trying to create. You may also receive this error message
when you use the Avoid Area command to create an alternate route. CAUSE This behavior may occur if you try to create a route
through an area for which the program does not contain street or highway
information.
For example, if you try to create a route through a
national park, a military base, or any area where travel is restricted, the
street and highway information may not be available to plot through those
areas. As a result, the program plots an alternate route around the area in question.
When no data point information is
available for the routing program for a selected route, the program plots the
trip by an alternate route, where possible. If the program is unable to plot an
alternate route, you receive the error message described in the "Symptoms"
section of this article. RESOLUTION To work around this behavior, plot two separate routes. To do this, follow these steps:
- Plot the first route from your start point to the place where the data becomes unavailable.
- Plot a second route that starts from the place where the
data is available again, and then onward to your final destination.
STATUS This
behavior is by design.
| Modification Type: | Major | Last Reviewed: | 4/26/2006 |
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| Keywords: | kbprb KB298985 |
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