WD: Borders That Use Wavy Lines, Dots, or Dashes Are Printed as Solid Lines (298953)


The information in this article applies to:

  • Microsoft Word 2002
  • Microsoft Word 2000
This article was previously published under Q298953

SYMPTOMS

Text, paragraph, and table borders that use dots, dashes, multilines, and wavy lines may not be printed correctly. The borders may be printed as solid lines.

CAUSE

This problem occurs with certain printers, depending upon the version of Microsoft Word and the operating system that you are using. The following table lists the tested combinations that print the borders incorrectly (listed in the table as Fail) and those that print the borders correctly (listed in the table as Pass). There may be other combinations that have not been tested yet. 
   Printer               Language       Windows 9x      Windows NT/2000
   --------------------------------------------------------------------
                                       Word     Word     Word     Word
                                       2000     2002     2000     2002
                                       -------------------------------
   Canon BJC-4400        Inkjet        Pass     Pass     Pass     Pass
   HP DeskJet 870        Inkjet        Pass     Fail     Pass     Fail
   HP LaserJet 2100      PCL           Pass     Fail     Pass     Fail
   HP LaserJet 4500      PCL           Pass     Fail     Pass     Pass
   HP LaserJet 4500      PostScript    Pass     Fail     Pass     Pass
   HP LaserJet 4mv       PCL           Pass     Fail     Pass     Fail
   HP LaserJet 4mv       PostScript    Pass     Fail     Fail     Fail
   HP LaserJet 5p        PostScript    Pass     Fail     Pass     Pass
   HP LaserJet 5p        PCL           Pass     Fail     Pass     Fail
   HP LaserJet 6p        PCL           Pass     Fail     Pass     Fail
   HP LaserJet 6p        PostScript    Pass     Fail     Pass     Pass
   HP LaserJet 8550      PCL           Pass     Pass     Pass     Pass
   HP LaserJet 8550      PostScript    Pass     Pass     Pass     Pass
   IBM InfoPrint 20      PostScript    Pass     Fail     Pass     Fail
   Lexmark Optra 1200    PCL           Fail     Pass     Pass     Pass
   Lexmark Optra 1200    PostScript    Pass     Fail     Pass     Pass
   Lexmark Optra 1220    PostScript    Pass     Fail     Pass     Pass
   Lexmark Optra 412     PCL           Pass     Fail     Pass     Pass
   Lexmark Optra 412     PostScript    Pass     Fail     Pass     Pass
   Lexmark Optra 810     PCL           Fail     Pass     Pass     Fail
   Lexmark Optra 810     PostScript    Pass     Fail     Pass     Pass
   Lexmark Optra C710    PCL           Fail     Pass     Pass     Pass
   Lexmark Optra C710    PostScript    Pass     Fail     Pass     Fail
   Xerox 8e              PCL           Pass     Fail     Pass     Fail
   Tektronix Phaser 780  PostScript    Pass     Fail     Pass     Pass

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug kbfix kbOfficeXPsp1Fix KB298953
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