XADM: Error Messages State That Route Map Will Not Run Until the Administrator Installs Route Agent (298940)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q298940

SYMPTOMS

When you attempt to install the Routing Wizard, you may receive the following error message:
The Route Map was successfully installed but won't run until a Route Agent is installed.
The following error message then appears:
The handler assigned to this agent is not present on this server, your agent will not run until an administrator installs it.

RESOLUTION

To resolve this issue, check the following issues:
  • Make certain that the Event Service is installed on both the server that contains the user's mailbox and the server that contains the folder to be routed.
  • Make certain that the mailbox that creates the folder to be routed has Owner permissions on eventConfig_servername.
  • View the following log file to determine the status of the Event Service installation:

    drive:\Program Files\Microsoft Exchange Routing Wizard\St5unst.log

    If the Event Service is not properly installed, reinstall the Event Service from the Exchange Server 5.5 compact disc, and then reapply the relevant service pack.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb kbsetup KB298940
©2004 Microsoft Corporation. All rights reserved.