Installation of Office XP May Disable Help in Other Programs (298846)


The information in this article applies to:

  • Microsoft MapPoint 2001
  • Microsoft Streets and Trips 2001
  • Microsoft PhotoDraw 2000
This article was previously published under Q298846

SYMPTOMS

When you attempt to start Help in any of the programs listed in the "applies to" section of this article, you may receive no response.

CAUSE

This behavior can occur if you install Microsoft Office XP on a computer on which any of the programs listed in the "applies to" section are already installed.

RESOLUTION

To resolve this issue, reinstall the program in which you have lost access to Help.

MORE INFORMATION

The installation of Office XP changes the way in which certain products access their Help files. The Help files are not damaged or corrupted, but they are unable to start from within the programs listed in the "applies to" section.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbprb KB298846
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