OL98: The Junk Sender's Rule Incorrectly Filters Messages (298732)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q298732

SYMPTOMS

If you enabled the built-in Junk Sender's rule to filter out unwanted messages, this rule also filters out messages that you do want.

CAUSE

This behavior occurs because a property of the message that you do not wanted filtered matches one of the built-in filter criteria for the Junk Sender's & Adult Content rules. You cannot edit this built-in criteria.

WORKAROUND

Use one of the following methods to work around this behavior:
  • Do not use the built-in Junk Sender's rule. Instead, create a custom rule with similar actions where you can control the filter criteria.
  • Add the sender's address to the Exceptions List rule and place this rule at the top of the Rules order list.

MORE INFORMATION

For more information on the usage and configuration of the Junk Senders and Exception List rules, see the following Knowledge Base article:

182251 OL98: How to Filter Junk and Adult Content E-mail

Modification Type:MinorLast Reviewed:7/21/2003
Keywords:kbprb KB298732
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