The BackOffice Small Business Server Client Add Pack May Automatically Restart Without Adding Any Licenses (298722)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q298722
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you apply a Client Add Pack to BackOffice Small Business Server version 4.5, the server may restart twice and complete Setup without adding the appropriate licenses.

CAUSE

This behavior can occur because Client Add Pack Setup requires that the Administrator and System accounts have full control access to the Setup key in the registry and the Temp folder (as designated by the TEMP environment variable).

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior:
  1. Verify the permissions on the Setup key in the registry:
    1. Click Start, and then click Run.
    2. Type: regedt32.exe, and then press ENTER.
    3. Locate and click the following key:

      HKEY_LOCAL_MACHINE\System\Setup

    4. On the Security menu, click Permissions, and then verify that the permissions are:

      Administrators, Creator Owner, System = Full Control Everyone = Read

  2. Verify the permissions in the Temp folder:
    1. At a command prompt, type: set to identify the Temp folder.
    2. Locate this folder and verify the following permissions:

      Administrators, Creator Owner, System = Full Control Everyone, Server Operators = Change

MORE INFORMATION

To add Client Access Licenses to BackOffice Small Business Server you must insert the Client Add Pack into the floppy disk drive, and then run the Setup.exe program. When Setup initializes, you are prompted to agree to the End-User License Agreement (EULA). Then, remove the Client Add Pack disk and restart the server. After the first restart, you are prompted to insert the disk again.
Modification Type:MinorLast Reviewed:1/18/2006
Keywords:kbenv kbprb KB298722
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