"Fatal Exception" Error Message When You Browse the Internet with a Cable Modem (298576)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q298576
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry


SYMPTOMS

When you browse the Internet on a Microsoft Windows 98-based computer with a cable modem, you may receive the following error message:
Fatal exception 0E at 0028:c001545a; exception 0E at 0028:c81oa23a in vxd AFVXD (01) +0000164a called from 0028:c00457ec in vxd ND15 (01) + 0000 4860

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, click Run, type scanregw, and then click OK.
  2. When you are prompted to back up the registry, click Yes.
  3. When you receive the "backup complete" message, click OK.
  4. Click Start, click Settings, click Control Panel, and then double-click Add/Remove Programs.
  5. Click the Windows Setup tab, and then double-click Communications.
  6. Click to clear the Dial-Up Networking check box, and then click OK.

    When you receive the following message, click OK twice, and then restart the computer:

    Dial-up Networking is required by the following component(s) "List of components". Removing it will also remove these components. Do you want to remove Dial-up Networking and all components that require it?

  7. Click Start, click Run, and then type regedit.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

  8. Export and then delete the WinSock2 registry keys that are located in the following registry settings, and then restart the computer:
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\AFVXD
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\DHCP
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\MSTCP
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock2
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files
  9. Click Start, point to Settings, and then click Control Panel.
  10. In Control Panel, double-click Add/Remove Programs.
  11. Click the Windows Setup tab, double-click Communications, and then click to select the Dial-Up Networking check box.
  12. Click OK, click Apply, click OK, and then restart the computer.
Modification Type:MinorLast Reviewed:12/20/2004
Keywords:kberrmsg kbFatalExErr0E kbprb KB298576
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