An Error Message May Be Displayed When You Use the Sysprep 1.1 Tool on a Computer with McAfee VirusScan Software (298554)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you run the Microsoft System Preparation (Sysprep) tool on computers that have Network Associates McAfee VirusScan version 4.5 or 4.5 Service Pack 1 (SP1) installed, you may receive the following error message when you attempt to access the VirusScan console (Avconsol.exe):

You do not have sufficient rights to perform this task. Please make sure that you have Local Administrator rights on this computer before attempting this task again.

Also, if you select the "Maximum Security" method during the McAfee software installation process, or you install the McAfee software before or after you run the Sysprep tool, you may receive the same error message.

CAUSE

This behavior can occur because the Sysprep tool adds a comma to the location of the Explorer.exe file in the Shell value setting in the following key in the Windows registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

For example, the incorrect value setting after you run Sysprep version 1.1 is:

Name = Shell
Type = REG_SZ
Data = C:\Winnt\Explorer.exe,

The correct registry key is:

Name = Shell
Type = REG_SZ
Data = C:\Winnt\Explorer.exe

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, install Windows 2000 SP1 or later on the computer before you run the Sysprep tool. (This behavior is corrected in Windows 2000 SP1.)

Or, if you do not want the image to be upgraded with Windows 2000 SP1 or later, you can edit the Sysprep.inf file to include a Cmdlines.txt entry that can remove the comma from the registry. This step is outlined in the following Microsoft article:

248257 Program Installation Problems on Sysprep or Riprep Systems

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