McAfee VirusScan Icon Does Not Appear on Multiple User Accounts on the Same Computer (298299)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
This article was previously published under Q298299

SYMPTOMS

When you install McAfee VirusScan version 5.12 in a user account, a VirusScan icon appears in the Control Panel, on the Start menu, and on the Desktop. If you switch to a different user account on the same computer, the McAfee program appears not to be installed because the VirusScan icons are missing.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/20/2001
Keywords:kb3rdparty kbprb KB298299
©2002 Microsoft Corporation. All rights reserved.